Virtual reception & call answering services to suit any business

Nasiha DMCC provides a professional phone and virtual assistant answering service in in the UAE. We answer your calls, so you can answer what calls you. You put in hard work to make your business successful. Our professional team of live virtual receptionists are eager to answer your calls and schedule your appointments, so you can focus on important aspects of your business. With our 24-hour call answering service, your customers’ questions and concerns are addressed by a live person—no matter the time of day. We makes it easy to customize your call handling. We will step in as much or as little as you like — we’re always waiting on the sidelines, at the ready 24/7/365. Our experienced, friendly, and UAE receptionists make it easy to connect you with your customers by answering your calls when you aren’t available.

Our clients range from small businesses and medium enterprises to large corporations and government departments. We offer various packages to cater for different needs and custom solutions are available to suit high-volume or high-complexity accounts, so no matter the size of your business, you can relax knowing that you’ll never miss a potential appointment or urgent call again.

What is a Virtual Receptionists?

Traditional receptionists work from the firm’s office desk all day taking calls and answering messages whereas virtual receptionists do the same tasks but from Nasiha’s calling facility.

Virtual receptionists normally direct callers, provide information and deal with general day to day business enquiries. They act in the same way as a traditional receptionist so your clients will never tell the difference.

How does Nasiha’s virtual receptionist service work?

With Nasiha’s virtual receptionist service, calls can be directed to the correct department. Therefore, your callers won’t have to wait on the phone line to talk to the right person. That way, your virtual receptionist can give the caller the best customer service possible.

Alternatively, you can also set up direct messaging. This could be a good option for start-up businesses that can’t afford a virtual receptionist 24/7.  Plus, callers can still access the information they need on time.

Reasons why you need a Virtual receptionist:

• You’re spending too much time answering calls
• You haven’t found the right person
• You’re working overtime every day
• Decrease in productivity
• Everything is online and you need a landline
• Constant inquiries about the same questions
• Low budget

Benefits to your business

Firstly, it could improve your customer experience. With so many businesses competing for attention and the move towards more digitalization, consumers want to feel like they are being listened to.

Having a real human being take their call, answer their questions, and spend five minutes interacting with them could work wonders for your reputation. This is especially important when you’re a startup business.

Cost Efficiency

Who doesn’t love discovering a simple way to cut costs? Outsourcing reception work is one of the easiest ways to reduce spending. Using a virtual receptionist is far cheaper than hiring a new employee.

Focus on core business

When you allocate tasks like answering calls, responding to queries, and other messages to the outsourced receptionists you can spend more time investing in your company.

Wouldn’t it be nice to have time to think about new ideas to boost your business and bring in more sales?

Keep a track of things

Sometimes when there are so many calls to keep track of, it can be hard to remember everything. To avoid missing anything important, a virtual receptionist can take over the communications.

Therefore, you will be less likely to ignore important messages and calls. You never know when an opportunity might arise!

Round the clock Customer Service

Another important factor in having an outsourced receptionist is that they can be available to your callers 24/7. The time zones of your callers will vary from person to person, so it’s good to always have someone available.